Intercontinental Danang

Mô tả công việc

Job overview

• Provide a smooth co-ordination and administrative service for Sales team to assist with all revenue generating activities at the Resort

Duties and responsibilities

Financial returns

• Understand department’s requirements and Resort product, and upsell to the guest, or recommend Resort products to the guest.

• Coordinate with trainees/coordinators from Saigon office and on-site to complete all paperwork preparation & submission assigned by Sales Team and DOSM.

• Assist DOSM - Wholesale team & Events team in handling all assigned paperwork including but not limited to: proposal preparation, update inquiries on Salesforce, contract preparation, site inspection preparation and related sales activities assigned by superiors.

• Stock control of collaterals & department’s stationary.

• Ensure all reports & database are uploaded properly in Opera, Salesforce & WOT.

• Work closely with remote Sales Office in Saigon – Hanoi, Guest Services Department, F&B Department and HR Department to ensure a smooth & timely completion of all tasks.

People

• Perform/behave as per IHG Winning Ways to other colleagues (within your department and toward other departments).

• Train and help new associates & interns on related tasks.

• Follow up with related personnel to complete the assignment from Supervisor.

• Participate in all trainings assigned by supervisor including English training and job skills training

• Prepare all administration documents required by the Resort sales team

• Be always impeccably groomed to represent the Resort in a professional manner.

Guest experience

• Handle office phone calls – social media & email inquiries in a timely and efficient manner.

• Ensure a proper first communication to all business inquiries and correctly assign new inquiries to the right Salesperson to handle.

• Share guest feedback to supervisors.

• Handle guest’s requests, or escalate to higher levels and/or relate departments if necessary

• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.

• Co-ordinate all familiarizations and site inspections as required by supervisors.

• Attend to all sales department mail and maintain a correspondence database.

• Perform Brand’s Services behaviors in daily operation towards the guests

Responsible business

• Be responsible in keeping our property safe and secure, to participate in any resort activity related to Fire Life safety.

• Be responsible in protecting the environment such as the trees, the sea, and the special species.

• Understand IHG Brand Standard related to your department.

• Rotate the roles (cross training) within department when required.

• Coordinate & attend all sales meetings.

• Co-ordinate and maintain supply of corporate gifts and promotional items.

• Join all Resort activities organized by HR and management.

• Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

Benefits

• 100% salary & service charge in 2 months of probation
• Three types of insurance full cover (social insurance, health insurance and unemployment insurance)
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Bonus for holidays and Tet
• Staff housing at Sun Home Apartment based on availability (for Non-Da Nang resident)
• Duty meal, shuttle bus to work and uniform are provided
• IHG brand standard training
• Other benefits under Labor Law

Yêu cầu công việc

Qualifications and requirements

Required skills:

• Proficiency in MS-Office (Word-Excel-PowerPoint) with preferred experience in PMS and Sales & Catering system like Opera, Fidelio, Delphi

• Upper-intermediate level in English communication & fluent Vietnamese; experience in business writings is an advantage

• Excellent inter-personal skill and organizational skill

Qualifications:

• Diploma/Vocational Certificate/Bachelor Degree in Hospitality/Tourism/Business Management. Related fields: English as a Foreign Language/Marketing.

Experience:

• Preferably 1 year experience in an equivalent professional property/corporation

• Internship/Trainee experience at a 4-5 international property is an advantage

Key Relationships

• Internal Relationships: Resort Employees and Corporate

• External Relationships: Interacts with guests and individuals outside the resort including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

Yêu cầu hồ sơ

CV in English