Jiva Hoa Lư Retreat

To audit charges to City Ledger and credit card companies before forwarding the to the Accountants Receivable section obtain, date-stamp and file copies of all documents which support authorized purchases for future matching to invoices.

To audit daily Rooms (compare between Room Status report and Housekeeping Attendants Room Status Report), Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process

To audit revenues from telephone, telex and facsimile, unless these are automatically linked to the computer for billing

To audit revenues from Other Operated Departments such as Recreation, Transportations, Pro-Shops, Laundry and Business Centre for completeness

To ensure that all of the day’s Banquet revenue has been recorded

To audit the daily General Cashier’s Report against recorded cash movements

To verify that the computerized Daily Report reflects completely all of the day’s transactions

To review paid-outs and allowance vouchers for reasonableness, proper approval and supporting documentation

To verify supports for complimentary and house use rooms and for room charged at rates varying from the rack potential

To spot check the accuracy of ‘regular’ and ‘contractual’ room rates in the system

To review all house, use and entertainment checks for propriety and ensure that they are signed and authorized

To investigate late charges and skippers. All details should be forwarded to the Credit Manager for further action

To ensure that all employee City Ledger accounts are closed at month end

To carry out surprise checks of rooms, health club attendances and laundry (if hotel provides an outside service)

To carry out surprise cash counts of cashier’s floats

To carry out surprise foreign currency counts

To monitor the organized execution of the night audit program by Front Office personnel

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favourable image of the Hotel to the public

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives

 Attends work on time as scheduled

 Follows safety and security rules and procedures

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• High school diploma required, bachelor’s degree in hospitality preferred
• Two years experience in similar position at the International Five Start Hotel Brand.
• Interpersonal skills and Computer skills such as Opera system, Sun System, Material Control, Excel and Words.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Excellent oral and written communication skills
• Ability to multitask and work well under pressure