Kids&Us School of English

1. School Operations Management:
Manage the onboarding of new students in compliance with the school procedures.
Schedule the school classes and student community activities following the Kid&Us headquarter guidelines.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
Manage and control the inventory and facilities of the school including materials and stationaries.
2. Academic management:
Participate in the teacher selection process.
Manage and execute the Kids&Us academic procedures.
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards.
Make requests for teachers' reinforcement trainings to the Academic Management.
3. Customer experiences management and commercial support:
Develop a close relationship and high level of trust with customers by following the parent-teacher communication protocol of the school.
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge.
Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals.
Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school.
4. People engagement and development:
Manage and evaluate the performance of the services team of the school.
Ensure compliance to the organization's training programs and policies.
Drive the engagement level in the team and stimulate high morale in the school.Minimum 3 years of experience in the educational field, including 1 year at a management level.
Strong customer experience and service mindset.
Very result-oriented.
Effective communication and ability to influence stakeholders.
Good organizational skills.
Solution-driven mindset and ability to effectively mitigate issues smoothly.
Leadership and people development skills.
Able to work under pressure and flexible working hours, including evenings and weekends.
Proficiency in English usage.Individual bonus base on total internal revenue
Full salary during probation
Join a Unique Wall Street English course for up to $3000
Annual Leave of 15 days plus Vietnamese national holidays
Acquire professional customer services skills from experts
Quality facilities and teaching resources
Dedicated academic management team support and training
Personal health insurance