Melia Vinpearl in Central ★ 4.0

• Manage activities of all staff on duty to ensure they comply with the Hotel's operating standards, rules and regulations
• Supervise all Hotel activities to ensure customer satisfaction and safety
• Understand customer needs and requirements carefully
• Ensure departmental operations, customer information and needs are captured and processed promptly
• Check room status, special reception preparations for VIP and VVIP guests
• Check and monitor guest payment process.
• Ensure accurate completion of night audit
• Resolve guest complaints, ensure prompt handling and report to management
• Flexibly coordinate with related departments to best resolve guest complaints
• Prepare daily reports: Daily incident reports and statistical related reports

• Attractive salary and benefits package.
• Free shift meal, parking
• To participate in any Training/ Development schemes as recommended by senior management.

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Computer Skills
• 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel

Ms.Phụng: phung.nguyen(a còng)melia.com / Phone/Zalo: 0337.857.111