MSD

Job Description

ROLE PURPOSE

Execute compliant center activation to enhance disease awareness, HCP engagement, and patient pathway support across assigned centers. Deliver approved educational activities, secure necessary approvals, and maintain operational discipline (CRM, SIP, reporting) for vaccine and cold chain portfolios.

Key Roles & Responsibilities

• Center Approvals & Access
• Secure center-level permissions for visits, compliant detailing, and educational events.
• Maintain approval records, event permits, and sign offs.
• HCP Detailing, Education & Event Execution
• Deliver approved HCP detailing and patient education/consultation support per SAM plan.
• Coordinate vaccination key stakeholder for HCP engagement programs, On-ground activations, and pathway support as approved.
• Track attendance, engagement, and activation metrics; ensure activity quality.
• Awareness Pull Through (Marketing/Medical)
• Implement approved marketing/medical initiatives at center level (materials distribution, displays,…).
• Capture activity outcomes and feedback; submit campaign execution reports.
• Operations Stock Signals and Replenishment cycles Collaboration
• Partner with Center director leads to monitor stock movement signals, and replenishment cycles.
• Escalate risks (temperature excursions, low stock alerts) per SOPs; support continuity of access.
• DPOT management & collaboration between internal and external.
• Insights & Reporting
• Capture center/HCP feedback, operational issues, and competitive signals; update CRM promptly.
• Provide timely weekly/monthly field reports with synthesized insights and recommendations.
• Compliance & SIP Submission
• Adhere to company policies, SIP requirements, and local pharma codes.
• Submit accurate SIP documentation and maintain complete activity records.
  
  

KEY DELIVERABLES

• Approved visit schedules, event permits, and documented sign‑offs
• Executed HCP detailing and educational activations with attendance/engagement metrics
• Campaign execution and activity quality reports
• Monitored stock health and cold‑chain integrity signals; timely escalations
• On‑time CRM entries, field reports, and compliant SIP submissions
  
  

KEY COMPETENCIES

• Customer engagement and HCP detailing (compliant)
• Event execution and operational reliability
• Relationship building with center staff and local stakeholders
• Reporting discipline and CRM proficiency
• Ethics, compliance, and SOP adherence
• Problem solving and cross‑functional collaboration (KAM/Medical/Marketing)
• Communication and influence within healthcare settings
  
  

Qualifications

• Bachelor’s degree in pharmacy, nursing, public health, life sciences, or related field
• 2–4+ years in healthcare field operations, key account support, or medical/marketing activation
• Experience with vaccines and cold‑chain processes preferred
• Familiarity with P&T/formulary processes and tender/PO workflows is a plus
• Strong compliance mindset; knowledge of SIP and local pharma code
• Proficiency with CRM/reporting tools; data‑driven and detail‑oriented
• Strong interpersonal skills; comfort engaging HCPs and center administrators
  
  

Required Skills

Account Planning, Account Planning, Adaptability, Biological Sciences, Customer Engagement, Customer Experience Design, Customer Experience Management, Customer Experience Metrics, Customer Feedback Management, Ethical Compliance, Hospital Sales, Immunochemistry, Interpersonal Relationships, Lead Generation, Life Science, Market Analysis, Natural Sciences, Pharmaceutical Sales Training, Public Health, Quality Control Management, Quality Management, Relationship Building, Sales Calls, Sales Metrics, Sales Operations {+ 5 more}

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Not Applicable

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

01/31/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Requisition ID R379533