Rosa ALba

Plans and manages sales calls according to Account Management procedures adhering with Melia standards on an annual, monthly, weekly and daily basis.
Handles all enquiries and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
Maintains good relationship and solicits daily room-night production of individual and groups business from the existing and new accounts in order to meet sales targets.
Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest satisfaction.
Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in HMS.
Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
Performs any other duties assigned by Senior Sales Manager, Director of Sales and Director of Sales & Marketing.