SGS 3.0 ★

Gear Inc is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Main Responsibilities:
Review the implementation & efficiency of quality and inspection systems;
Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;
Investigate customer's claims and non-conformance issues;
Analyze data to identify areas for improvement in the quality systems;
Develop, recommend and monitor corrective and preventative actions;
Evaluate audit findings and implement appropriate corrective action.Proficient in English, particularly in reading and understanding the requirements of foreign clients;
Knowledgeable in the BPO sector, for example customer support, service analysis, and call center operations;
Prior experience or skills related to Quality Assurance are preferable;
Be detail oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Willingness to handle multi-project;
Have good communication skills is an advantage;
Able to work on Holidays is preferable.1. Salary and Benefits
Attractive salary and benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
Flexible working hours, we work 40 hours per week (Monday-Sunday);
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.