Pullman Hotels

Mô tả Công việc

1. Planning and report

- Received KPI from Operation Director regards to monthly quarterly and yearly Sale activities.

- Regular reports of latest industry developments, trends, pricing indications and market insights.

- Establish a dynamic and healthy pipeline for Sales to ensure Company growth.

- Monthly, quarterly reports to Operation Director.

2. Training program and talent management

- Work with product and service team to develop the training system.

- Develop Sales Tools to equip and assist sales personnel during selling activities.

- Train, develop, improve Selling Skills, Product Knowledge, and sales talent of all Sales Managers, sale staffs.

- Review Managers and Staffs performance, motivate and promote quarterly.

3. New sales management

- Lead Sales Initiatives at a Country-wide level.

- Develop KPI for Center Manager and EC to ensure the profitability for the company while in compliance with company rules and regulations.

- Daily, weekly, and monthly sales and re-new planning.

- Monitor sales and re-new actual performance, conversion rate (App – Show - PT- Sales).

- Monitor all center managers to ensures final numbers are on target.

- Meet parents if any urgent issues arise that CM cannot handle.

- Present to parents sale seminar.

4. Customer satisfaction

- Monitor center managers and care team in their customer care tasks to make sure the services are professional and follow KPI.

- Handle customers’ feedbacks/complaints if necessary.

- Verify and approval customers requests relating to saving fee, class transfer, refund, etc

- Verify special offer or discounts to VIP Customers.

5. School and partners’ contracts

- Visit strategic partners to build relationship.

- Visit school’s principles, President of the Parents Association and maintain good relationships.

- Work with DOET and newspaper publishers to explore new business opportunities.

6. Local center events

- Plan and set KPI all local marketing event at centres and inside local schools monthly and yearly.

- Prepare reports to Operation Director regarding event conversion rate.