Pullman Hotels

Mô tả công việc

Overview of duties

• To uphold Pullman Da Nang Beach Resort’s standards and to be responsive to the instructions of the Restaurant Manager. The role of the Restaurant Supervisor is to assist with the effortless and seamless delivery of all food and beverage products and services from the Restaurant. Act as the main contact for associates and other hotel departments in the absence of the Restaurant Manager.

• The Restaurant Supervisor will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Customer relations

• To follow established guest service standards for the various types of demands which meet the needs of the targeted market and which are in line with the operating concept of the department.

• Greet and welcome guests upon arrival at the Restaurant & Bar in accordance with hotel standards and the goals of Pullman Da Nang Beach Resort

• Use guest names whenever possible in accordance with hotel standards.

• To provide a courteous and professional service at all time.

• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.

• Assist guests with being allocated and seated at a restaurant table as required.

Professional techniques / Production

• Follow and adhere to restaurant’s and hotel policies & procedures and minimum standards.

• POS System.

• Professional & Complete

• F&B Service Skills.

• Cash Register & Cashiering.

• Beverage & Cocktail Knowledge

• To report for duty punctually and wear the correct employee uniform and name badge at all time.

• Maintain the presentation & cleanliness of all work areas, ensuring that a high standard is maintained on all occasions.

• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly

• To keep restaurant storage areas tidy and organized in order to maintain all restaurant equipment in good conditions.

• Demonstrate thorough knowledge of and actively sell all food & beverage products available in the restaurant.

• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.

Team management and cross-departmental responsibilities

• Helps train and develop other Food and Beverage Attendants in the team.

• He/she is directly responsible to the Restaurant Supervisor and work closely with the stewarding department.

• He/she maintains and develops fruitful relationship with existing and potential clients, suppliers and working colleagues.

• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within F&B operations.

Commercial / Sales

• Promotes the hotel's range of services in order to increase sales.

• Applies and actively supports the hotel's pricing policy in order to increase REVENUE.

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.

• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

Quyền lợi được hưởng

• 02 months of probation receive full salary
• 05 working days, 02 days off per week
• Periodic health check
• Accident insurance 24/7
• Uniforms and meals in shifts
• Social & health insurance and unemployment follow Vietnam law
• Opportunity to grow within Accor group.
• Discounted rates apply when using services at the hotel in the Accor group worldwide

Yêu cầu công việc

Education / Professional experience

• Three to five years Food & Beverage Services experience. Including at least two years as a Supervisor, required.

• High school, diploma in Hotel Management or equivalent education required. Bachelor’s Degree preferred.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• One to two years in a public contact position or other restaurant operation.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• Must have excellent leadership capability and customer relation skills.

Skills / Qualities

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative.

• Team spirit

• Enthusiastic

• Spontaneous and empathic

• Good listening skills and ability to anticipate

• Good presentation, confident speaking skills

• Dynamic

• Sales oriented

• Must possess basic computer skills.

• General knowledge of the city where hotel is located and its attractions

Yêu cầu hồ sơ