Novotel Hotels ★ 3.9

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviations from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet are in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service

• Handle guests' complaints and comments tactfully and efficiently

• Handle all administration work pertaining to cashier/bar operation requirements and company's policies

• Maintain department communication logbook and updated notice board

• Check the supply of equipment/stock level and ensure that there is no shortage of items that have impact on the operation and guests

• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

• Ensure that health, safety and security procedures are in place in the outlet

• Attend all briefings, meetings and trainings as assigned by management

• Perform proper handover and communication to the next shift

• Assist other food & beverage outlets with their operations during peak times or when required

Team Management

• Interview, select and recruit outlet employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members' appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Competitive salary, High service fee

12 days annual leave, 1 day off on birthday

Work 9.5 hours/day (half hour lunch); 5 days/week; 2 days off/week

Fully paid social insurance according to the law

24/7 Accident Insurance (after probationary period)

There are vacation and picnic programs,...

Opportunity to advance, develop and learn within the Accor group

Knowledge and Experience

• Secondary / High school education

• Additional certification(s) in Food & Beverage will be an advantage

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages ​​and basic understanding of local languages ​​will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Perform any other duties, which may be assigned by the management from time to time.

Contact: Ms. Linh - 090 625 2201