Vinpearl 4.0 ★

Hồ Chí Minh

Trên 10.000 nhân viên

https://vinpearl.talent.vn

Đã xác minh

Tổng quan

Review

685

Việc làm

398

Mức lương

Phỏng vấn

Mã số thuế

Việc làm Vinpearl

Cập nhật 08/11/2024 08:15

Lọc kết quả tìm kiếm của bạn theo tên việc làm, địa điểm.

Tìm thấy 125 việc làm đang tuyển dụng

Room Supervisor/ Giám sát buồng phòng

Vinpearl 4.0★

44 đánh giá 685 việc làm 6 lượt xem

Hết hạn ứng tuyển

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Trưởng Ca/ Giám Sát

Ngày đăng tuyển: 20/06/2024

Hạn nộp hồ sơ: 10/08/2024

Hình thức: Làm theo ca

Kinh nghiệm: Không yêu cầu

Số lượng: 2

Giới tính: Không yêu cầu

Nghề nghiệp

Giám sát buồng phòng

Ngành

Dịch vụ khách hàng

Địa điểm làm việc

- Huyện Điện Bàn - Quảng Nam

Mô tả công việc

General Responsibility

Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards.
To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper.
To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff of all other departments.
To provide a courteous and professional service at all times.
Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service.
Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment.
Report maintenance deficiencies and items in need of repair.
Carry out lost and found procedures.
Manage master keys in his/her possession.
Be environmentally aware.
Attend training and meetings when required.
Carry out any other reasonable task set by the Hotel's Management.

Supervises Housekeeping Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper and Assistant Executive Housekeeper

Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Attendant daily.
Supervises the completion of short notice requests for rooms.
Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed.
Inspects all check-out/stay over rooms for adherence of Brand’s standards.
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
Prioritises special cleaning requests (VIP rooms, check-in).
Ensures security of keys and pagers.
Ensure Housekeeping Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day.
Assures proper handling of lost and found articles.
Ensures safety by assuring that all linen chutes are kept locked at all times.
Ensures that linen closets are maintained as appropriate.
Verifies that trolleys are stored properly and closets are locked.
Assists in inventories as requested.

Supervises Housekeeping Attendants in the cleaning of all common areas as requested by the Executive Housekeeper and Assistant Executive Housekeeper

Prepares a checklist of cleaning tasks for Housekeeping Attendants to use while cleaning and maintaining all Hotel public areas.
Demonstrates to all Housekeeping Attendants how to perform each task in job description according to hotel service standard.
Supervises the work of Housekeeping Attendants and assists when necessary.
Inspects all public areas to ensure that hotel standards are met for cleanliness, function and aesthetic value.
Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctly.
Submits to Assistant Executive Housekeeper regular reports on required equipment repair.
Responds to guest requests and immediately handles problems and complaints regarding all public areas.
Provides assistance to guests in all hotel emergency evacuation and medical procedures.
Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Housekeeping Attendants.
Reports any health and safety hazards to Assistant Executive Housekeeper and Executive Housekeeper.
Performs any other duties when assigned by Assistant Executive Housekeeper or Executive Housekeeper.
Provides employees with the information needed to perform their job effectively.
Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
Provides Housekeeping Attendants with current information about Hotel facilities, services and special events who can make recommendations to guests.
Prioritises and assigns work.
Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.

Adhere to hotel policies and procedures:

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedures.

Quyền lợi được hưởng

Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals

Yêu cầu công việc

Minimum one year in a supervisory housekeeping position preferred
High school diploma required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to speak and read in English
Computer skill (Excel, Words…) is required
Able to work a variable schedule

Yêu cầu hồ sơ

Updated CV with full information of working experiences, education history, personal information and photo

Khu vực

Kiên Giang - Việc làm tại Kiên Giang

Báo cáo

Vinpearl Xem trang công ty

Quy mô:

Trên 10.000 nhân viên

Địa điểm:

Đảo Hòn Tre, Phường Vĩnh Nguyên, Thành phố Nha Trang, Tỉnh Khánh Hòa, Việt Nam

Công ty cổ phần VINPEARL là thương hiệu dịch vụ du lịch - nghỉ dưỡng - giải trí lớn nhất Việt Nam. Vinpearl sở hữu chuỗi thương hiệu khách sạn, resort, spa cùng trung tâm hội nghị, ẩm thực và sân golf đẳng cấp 5 sao và các khu vui chơi giải trí theo tiêu chuẩn quốc tế tọa lạc tại những danh thắng du lịch nổi tiếng nhất của Việt Nam. Với 18 năm không ngừng phát triển, 45 cơ sở thuộc thương hiệu Vinpearl đang có mặt tại 17 tỉnh thành trên toàn quốc với công suất phòng trên 18.500 phòng khách sạn và biệt thự, 3 công viên chủ đề và 2 khu vui chơi giải trí, 2 công viên bảo tồn và chăm sóc động vật bán hoang dã, 4 sân golf, dự kiến tiếp tục mở rộng quy mô trên Việt Nam và trên thế giới trong thời gian tới.

Chính sách bảo hiểm

Được tham gia BHXH, BHTN, BHYT, …. theo luật bảo hiểm theo quy định của pháp luật Nhà Nước

Các hoạt động ngoại khóa

Tổ chức các hoạt động thể thao: bóng đá, bóng chuyển, ….
Tổ chức các bữa tiệc party, các sự kiện
Du lịch hàng năm
Team building ngoài trời

Lịch sử thành lập

Thành lập năm 2001

Mission

Vinpear là thương hiệu khách sạn hàng đầu Việt Nam với sự kết hợp đa dạng giữa các khu nghỉ dưỡng sang trọng và gia đình, trung tâm hội nghị, nhà hàng và spa tại các điểm đến hàng đầu Việt Nam. Vinpear là công ty tiên phong trong ngành du lịch Việt Nam kể từ khi thành lập năm 2003, với 3 tổ hợp điểm đến, là tổ hợp điểm đến đầu tiên tại Việt Nam. Chúng tôi chuẩn bị sẵn sàng để đưa khách hàng của mình tham gia những hành trình đáng nhớ và được cá nhân hóa độc đáo.