Royal Hoàng Gia

Mô tả công việc

- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. 

 - Cooperates, coordinates and communicates with other hotel departments as required. 

 - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Responds to guest needs and resolves related problems Supervises and directs Reception & Bell team personnel. 

 - Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs and A/Club club guests receive special attention 

 - Inspects front of house and back of house regularly for cleanliness and tidiness. Assists Guest Relations in greeting, rooming, and sending off VIP guests. 

 - Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 

 - Conducts shift briefings to ensure hotel activities and operational requirements are known Provides input for Front Office meetings. 

 - Promotes inter-hotel sales and in-house facilities. 

 - Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates. 

 - Analyses the rate variance report to ensure rooms revenue control - Takes action with the Property Management Systems (OPERA) in emergency situation. 

 - Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book 

 - Report daily activities in logbook 

 - Ensures front line staff complies with FIT marketing techniques and maximize sales Fully conversant with all hotel emergency procedures 

 - When on night shift, performs duties per the Night Managers duties 

 - Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats 

 - Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule. 

 - Works with Superior and Human Resources on manpower planning and management needs 

 - Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

 - Perform any other task assigned based on requirements...

Quyền lợi được hưởng

• Competitive salary offerred 

 • Professional working environment 

 • Free accommodation plus daily meals provided by the Hotel 

 • Opportunity to access variety of training programs conducted by the Hotel & Group. • Free shuttle from Da Nang city

Yêu cầu công việc

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

- Proficient in the use of Microsoft Office and OPERA . 

- Problem solving and organizational abilities. 

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent. 

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

NO