Lotte Finance Việt Nam ★ 3.1

- Ensure the call operations of unit in accordance with the approved regulations, policies and procedures;
- Build, develop and continuously ensuring efficiency of Collections regulations, policies and procedures;
- Ensure the governance of Early Call Collections Unit activities in accordance with the approved regulations, policies and procedures;
- Participate in development of systems & supporting tools for Call Collections Unit
- Work closely with related departments for smooth call system
- Manage Call Collections Unit in daily activities included Target, performance, violation, … to achieve target
- Distribute of responsibilities between Team Leader in accordance with their duties, targets and tasks.
- Monthly evaluation of Call Collections Team performance and improve efficiency of Collections activities.
- Ensure daily/ weekly/ monthly target achievement for allocated portfolio .
- Develop & execute new strategies based on Head of Early Collections direction when required.
- Develop sophisticated perspective on most effective collection based on different customer segments, bucket, etc.
- Statistical, analysis, evaluation quantity of call center and proposal the training courses to improve employees skill
- Immediately recognize any cases which have fraud and report them to Collections Director
- Coordinate with related teams to solve any problem when required
- Follow up the trouble cases such as doubtful debt, bad debt & report them to Head of Early Collection to get on time solution
- Build up and maintain relationship within related departments
- Undertake other assigned tasks when required
- Monitor Early Collection unit in term of recruiting, training as well as promoting their sprits to help the team to achieve maximum efficiency
- In charge of giving orientation and training necessary for Team leaders
- Timely motivate and have action plans to push up performance for weak teams
- Periodical performance and headcount report
- Report on IT, allocation issues
- Ad-hoc report on Collections issues