SEHC ★ 4.0

I/ BROAD SCOPE:

Responsible for driving air freight sales growth by acquiring new customers and nurturing relationships with existing clients within the designated market. This role involves understanding customer air logistics needs, proposing tailored solutions, and ensuring customer satisfaction.

II/ ESSENTIAL DUTIES/ RESPONSIBILITIES:

1. Sales and Business Development:

• Identify and target potential customers in need of air freight services through proactive sales activities, including cold calling, networking, and market research.
• Develop and execute sales strategies to achieve and exceed assigned sales targets.
• Prepare and deliver compelling sales presentations and proposals that highlight the value proposition of the company's air logistics services.
• Negotiate pricing and service agreements with customers.
• Stay informed about market trends, competitor activities, and industry developments in air logistic

2. Customer Relationship Management:

• Build and maintain strong, long-term relationships with key customers.
• Act as the primary point of contact for customer inquiries and concerns related to air shipments.
• Understand customers' evolving logistics needs and proactively offer solutions.
• Ensure high levels of customer satisfaction through effective communication and problem-solving

3. Air Freight Operations Knowledge

• Develop a strong understanding of air freight processes, including booking, documentation, customs procedures, and airline operations.
• Collaborate with internal operations teams to ensure smooth and efficient execution of air shipments.
• Provide customers with accurate and timely information regarding their shipments.

4. Reporting and Analysis

• Maintain accurate records of sales activities, customer interactions, and sales pipelines.
• Prepare regular sales reports and forecasts for management.
• Provide feedback on market conditions and customer needs to contribute to service improvements

5. Collaboration:

• Work closely with other members of the Sales Part team and other internal departments (e.g., Operations, Customer Service) to achieve overall business objectives.
• Participate in team meetings and contribute to a positive and collaborative work environment.