Eurofins Sắc Ký Hải Đăng ★ 2.7

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The IT Business Analyst will be responsible for supporting and evolving the Working Time Allocation System (WTAS) across the organization. This role bridges business and technology, ensuring that user requirements are well understood, the solution is developed and delivered effectively, and end users receive the necessary documentation, training, and ongoing support.

The analyst will collaborate closely with business stakeholders, developers, HR, finance, and IT teams to drive enhancements, ensure system reliability, and maximize user adoption.

What This Role Enables

• Smooth operation of the Working Time Allocation System across the organization

• High-quality data for finance and HR reporting

• Improved user experience and consistent adoption

• Continuous enhancement of digital time management processes

Key Responsibilities

1. Requirements Gathering & Analysis

• Engage with business stakeholders to understand processes, challenges, and improvement opportunities.
• Translate business needs into User Requirements (URs), user stories, and acceptance criteria.
• Assess the impact of new requirements on existing system logic and workflows.
• Ensure requirements are clear, testable, aligned with business policies, and approved by relevant stakeholders.

2. Collaboration with Development & Testing Teams

• Act as a liaison between business users and development teams (internal or external).
• Provide clarifications on requirements and contribute to solution design discussions.
• Review functional and technical specifications for accuracy.
• Support developers during build cycles and participate in backlog refinement sessions.
• Coordinate User Acceptance Testing (UAT), prepare test cases, track defects, and validate fixes.

3. Reporting & Data Analysis

• Design and maintain reports, dashboards, and analytics related to working time allocation, compliance, and performance metrics.
• Translate complex datasets into meaningful insights for HR, finance, and operational management.
• Ensure data accuracy, consistency, and compliance with internal policies.

4. Documentation & Knowledge Management

• Create and maintain comprehensive system documentation, including:
  • Functional documentation
  • Process flows
  • Release notes
  • Configuration guides
• Produce user manuals and quick reference guides tailored to different audiences.

5. Training & Change Management

• Develop training materials (presentations, videos, user guides).
• Conduct training sessions for end users, superusers, and support teams.
• Assist with communication plans and adoption activities when new features or changes are introduced.

6. User Support & Continuous Improvement

• Serve as the primary point of contact for user questions and operational issues related to the WTA System.
• Triage incidents and work with IT support or developers to resolve them.
• Analyze recurring problems and propose long term solutions.
• Identify opportunities to streamline processes and enhance user experience.
  
  
  
  

Experience:

• 2-3 years of proven experience as an IT Business Analyst or similar role.

Education:

• Degree in Computer Science, such as B.E./B.Tech. or MCA, or equivalent experience.

Knowledge, Skills and Abilities:

Required

• Strong understanding of time management, HR processes, or workforce planning systems.

• Experience writing User Requirements, user stories, and acceptance criteria.

• Ability to read functional/technical documentation and translate it into business terms.

• Strong skills in data analysis and reporting (Excel, Power BI, or similar).

• Experience preparing and delivering user training.

• Excellent communication and stakeholder management skills.

• Structured, detail oriented, and capable of managing multiple workstreams.

Preferred

• Experience with Working Time Allocation or Time & Attendance systems.

• Familiarity with Agile methodologies (Scrum/Kanban).

• Experience with SQL queries or data extraction.

• Knowledge of ITIL or similar incident/change management frameworks.



Soft Skills

• Strong analytical and problem-solving abilities

• Proactive, adaptable, and user centric mindset

• Ability to work with cross functional teams in an international environment

• Comfortable operating in a fast paced, evolving ecosystem

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.