Việc làm GRAB
Cập nhật 23/09/2024 12:56
Tìm thấy 19 việc làm đang tuyển dụng
IT Service Manager
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
19/09/2024
Hạn nộp hồ sơ:
19/10/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse hybrid working team of technology practitioners is dedicated to delivering personalized IT experiences. We seek individuals who share our customer-centric and innovative values to join our growing team.
Get to Know the Role
You will be the primary IT contact within the country, responsible for IT-related support encompassing operational, application, office builds, service delivery, and escalations.
The Critical Tasks You Will Perform
What Skills You Will Need
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse hybrid working team of technology practitioners is dedicated to delivering personalized IT experiences. We seek individuals who share our customer-centric and innovative values to join our growing team.
Get to Know the Role
You will be the primary IT contact within the country, responsible for IT-related support encompassing operational, application, office builds, service delivery, and escalations.
The Critical Tasks You Will Perform
- Plan, organize, control, and evaluate IT operations: ensure compliance with internal service level agreements (SLAs).
- Design and implement systems and policies: Collaborate with other teams to develop and coordinate systems, services and procedures.
- Ensure data security: Maintain the security of data, network access, and infrastructure systems.
- Implement improvements: Propose solutions to enhance user experience and refine system functionality.
- Provide leadership and manage staff: Recruit and coach employees, communicate job expectations, and appraise performance.
- Monitor team workload: Provide regular updates to management on workload trends.
- Audit systems: Assess outcomes and perform quality control to meet cost/performance objectives.
- Vendor assessment and management: Evaluate vendor capabilities, monitor performance, and provide recommendations.
- Manage corporate device lifecycle: Ensure inventory accuracy and oversee device management.
- Participate in budget planning and management: Support Country IT budget planning and control.
- Collaborate on projects: Support and collaborate in multiple projects, and audits.
- Embody Grab's V.M.P (Vision. Mission. Principles): Lead changes by bringing clarity, energy, and delivering success.
- You will report to the regional team for all IT related matter
What Skills You Will Need
- IT Operations Management: At least 5 years of experience in managing IT operations, including shaping, and evaluating to ensure Service level agreements compliance.
- System and Policy Design: Ability to collaborate with other teams to develop and coordinate systems, services and procedures.
- Data Security Practices: Experience in maintaining data security, network access, and infrastructure systems.
- Problem-Solving and Improvement: ability to identify and propose solutions for enhancing user experience and system functionality.
- Leadership and Employee Management: Proficiency in recruiting, training, and performance management of IT staff.
- Workload Monitoring: Skills in providing regular updates to management on team workload trends.
- Quality Assurance and Auditing: Experience in auditing systems to meet cost and performance goals.
- Vendor Management: Ability to assess vendor capabilities and recommend applicable performance improvements.
- Inventory Management: Experience in managing the lifecycle of corporate devices, ensuring inventory accuracy.
- Budget Management: Skills in supporting budget planning and control for IT operations.
- Project Collaboration: Competence in supporting and collaborating on multiple projects, and audits.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Khu vực
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Tòa nhà Mapletree Business Centre, 1060 Nguyễn Văn Linh
Grab là ứng dụng đặt xe tiện lợi được yêu chuộng nhất Đông Nam Á với mục đích mang đến cho người dùng các dịch vụ vận chuyển nhanh chóng, bằng cách kết nối hơn 10 triệu hành khách với 185,000 tài xế trong khắp khu vực.
Ứng dụng của Grab cung cấp 5 loại hình dịch vụ vận chuyển bao gồm taxi, xe hơi riêng, xe ôm và giao hàng trên khắp Singapore, Malaysia, Thailand, Philippines, Việt Nam và Indonesia.
Chính sách bảo hiểm
- Được tham gia đầy đủ BHXH, BHYT
- Được đóng bảo hiểm PVI
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Thể thao(CLB)
- Party cuối năm
Lịch sử thành lập
- Năm 2014, Grab ra mắt dịch vụ gọi xe kéo theo mô hình "GrabTaxi" tại Việt Nam, bắt đầu cung cấp dịch vụ gọi xe qua ứng dụng điện thoại di động.
- Năm 2015, Grab mở rộng hoạt động tại thành phố Hồ Chí Minh.
- Năm 2017, Grab mua lại Uber tại khu vực Đông Nam Á, gồm cả Việt Nam, trở thành nhà cung cấp dịch vụ gọi xe hàng đầu tại thị trường Việt Nam.
- Năm 2018, Grab mở rộng dịch vụ "GrabFood" vào tháng 6, đưa vào hoạt động cung cấp đồ ăn đến tận nhà cho khách hàng.
- Năm 2020, Grab khai trương Grab Ventures Velocity tại TP.HCM, là trung tâm khởi nghiệp công nghệ với mục tiêu hỗ trợ và đẩy mạnh phát triển các công ty mới trong lĩnh vực công nghệ và dịch vụ di động.
- Năm 2021, Grab công bố kế hoạch IPO (Initial Public Offering) để niêm yết trên Sàn giao dịch chứng khoán Mỹ Nasdaq, trở thành một công ty niêm yết công khai.
- Hiện tại, Grab tiếp tục mở rộng hoạt động không chỉ trong lĩnh vực gọi xe, mà còn tập trung vào các dịch vụ khác như giao hàng, dịch vụ thanh toán di động, giao thông thông minh và các giải pháp công nghệ khác.
Mission
Sứ mệnh của Grab là đưa Đông Nam Á tiến về phía trước bằng cách tạo ra thêm nhiều cơ hội kinh tế cho tất cả mọi người
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