Việc làm HIMCOM
Cập nhật 13/12/2024 09:01
Tìm thấy 4 việc làm đang tuyển dụng
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
08/12/2024
Hạn nộp hồ sơ:
16/03/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
8 - 9 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
Senior Manager, Priority Banking Center or Manager, Priority Business Management
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Priority Banking Center at the branch, Departments within the RBG Division and outside the relevant Division
Key Relationships - External Stakeholders
Customers, notary offices, Insurance companies, medical facilities, etc.
Success Profile - Qualification and Experiences
Qualifications
- The job holder is responsible for providing the best financial protection and safety solutions to customers using insurance products and increasing the strong bond between customers and Techcombank
- Consult and Sales
- Introduce and advise on the most suitable insurance products for each stage of the customer's life (protection of health, family, finance, personal property, etc.)
- Give customers the best experience in terms of quality before and after sales service
- Complete all necessary documents for the Customer's Insurance contract, assist the customer in medical examination, hand over the insurance document to the Customer, assist the customer in the claim procedure. submit a claim file in accordance with the regulations of TCB and the insurance partner
- Handle and resolve customer's urgent/unexpected support requests quickly, promptly, and satisfactorily.
- Looking for opportunities to introduce customers to other sales forces at Techcombank (Example: TCBond investment products)
- Be the first contact for customers to contact when they arise support requests, questions and problems about insurance.
- Store and update daily/weekly/monthly reports on sales results/customer referral results from Techcombank's sales force
- Building strong and good relationships with customers, so that they always believe that "Techcombank is the best insurance product provider"
- Be the first point of contact for customers when their insurance-related needs arise.
- Ensuring the best service quality in every step of the customer's journey
- Systems and processes
- Strictly comply with Techcombank's policies on: information security, customer privacy, standards of behavior as a Techcomer.
- Comply with agreements on service quality between TCB and insurance partners.
- Comply with the process of selling and issuing insurance contracts in accordance with the standards of TCB and insurance partners
- Human:
- Continuously improve knowledge và soft skills to meet the increasingly complex and high requirements of service quality, ensuring every customer is satisfied with the service provided through self-study and attend training courses
- Always have the spirit of self-learning in work and life
- Always have an open attitude to share information with others in accordance with Techcombank's functions, duties and standards of conduct, ready to accept change
- Ownership, responsibility in work, through clear orientation, towards outstanding results
- Fully aware of organizational culture and perform tasks according to Techcombank's core values and behavioral standards, embodying Techcomer's DNA.
- Actively participate in Techcombank's organizational culture building activities
- Other related tasks as assigned by management.
Senior Manager, Priority Banking Center or Manager, Priority Business Management
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Priority Banking Center at the branch, Departments within the RBG Division and outside the relevant Division
Key Relationships - External Stakeholders
Customers, notary offices, Insurance companies, medical facilities, etc.
Success Profile - Qualification and Experiences
Qualifications
- University graduate or higher (preferably majoring in Insurance, Banking, Economics)
- English proficiency: TOEIC certificate or equivalent according to bank's requirement
- At least 08 years of experience working in the field of customer consulting in retail banking or life insurance/or experience in Priority Customer Service/or experience in business development, advertisement
Khu vực
HIMCOM
Xem trang công ty
Quy mô:
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Địa điểm:
27B Nguyễn Đình Chiểu , Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Tiền thân của MIBS, HIMCOM là một chuyên gia trong lĩnh vực giải pháp nhân sự.
HIMCOM, một thành viên của Emmaus Group, được thành lập bởi những chuyên gia với niềm đam mê và nhiệt huyết nhằm tạo nên những giá trị khác biệt, với mong muốn trở thành một đối tác được tin cậy và là sự lựa chọn hàng đầu của ứng viên và đối tác.
Với quan niệm: “Muốn kinh doanh tốt, phải có đạo đức tốt”, Công ty HIMCOM định hướng trở thành một đối tác được tin cậy và là sự lựa chọn hàng đầu của ứng viên và khách hàng. Vì con người là yếu tố nền tảng cho sự phát triển và “chỉ có những con người chất lượng mới tạo nên sản phẩm dịch vụ chất lượng”.
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