Hoàng An Nhiên Group

The QA Manager will develop and maintain Standard Operating Procedures (SOPs) while also ensuring tight quality control. His/her responsibilities also include overseeing the formulation of our operational strategy for all company divisions, such as retail, food and beverage, nightlife, and others. Leading this process will allow the QA Manager to assist us in achieving the highest levels of operational quality and efficiency while remaining adaptable to continuously changing industry norms and laws.

SOP Management:

Lead the efforts and process to gather and create SOP requirements or process improvements.
Drive the day to day activities to ensure the accuracy, governance, and maintenance of SOPs.
Manage all aspects of the SOP document control and approval system and processes.
Support the communication and training of SOPs to operational teams.
Review, suggest, revise, consult, and re-write existing SOPs.
Develop and define the terminology used in SOP documents so that it is clear to all audiences who read and/or use it.
Review regulatory, SOP and other process documents for clarity and consistency.
Develop checklists, communication templates and desktop guides to augment SOPs.
Track all SOPs from creation to implementation including sending reminders for SOPs about to requiring review or about to expire.
Develop, improve, maintain and revise Standard Operating Procedures and/or training materials for contractually provided activities.
Respond to co-workers, superiors, and clients in a cooperative and constructive and timely manner; providing support to other department personnel by responding to requests for information and assistance; promoting an awareness and positive image of the department; facilitating a respectful, friendly atmosphere in the workplace.
Apply established procedures and guidelines to the keeping of records and the preparation of standardized reports.
Understand and execute oral and written instructions, policies, and procedures.
Work as a member of a team or independently to accomplish duties and responsibilities.

Quality Control:

Develop and implement quality control procedures and guidelines across all departments, including F&B, Nightlife services, and Retail.
Establish and enforce quality standards, specifications, and inspection criteria for all products, services, and processes.
Conduct regular audits and inspections to monitor compliance with quality control standards and identify areas for improvement.
Collaborate with cross-functional teams, including Operations, Marketing, and Procurement, to ensure quality requirements are met at every stage of the product or service lifecycle.
Lead and manage a team of quality control inspectors and technicians, providing guidance, training, and performance evaluations.
Investigate customer complaints and quality issues, identify root causes, and implement corrective and preventive actions.
Monitor and analyze quality performance metrics, prepare reports, and present findings to senior management, highlighting areas of concern and improvement opportunities.
Stay up-to-date with industry trends, regulations, and best practices related to quality control and proactively recommend and implement process improvements.
Foster a culture of quality consciousness and continuous improvement throughout the organization by organizing training sessions, workshops, and awareness campaigns.

Team Management:
Lead and mentor team, fostering their growth and development within the department.