Masan 2.0 ★

• Good English communication skills since this is a client-facing role.
• French proficiency will be a plus, but not a requirement.
• Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
• Having content-moderation-related skills is a must;
• Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
• Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

1. Salary and Benefits

• Attractive salary and benefits and annual performance review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, etc.);
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities.

Working Hour: 9AM - 6PM, Monday - Friday. (Able to work on holidays is preferable)