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About Us:

BSS Commerce is a leading provider of e-commerce solutions, dedicated to delivering high-quality services to our clients. Our Service Department plays a crucial role in ensuring our products and services meet the evolving needs of our customers.

Job Summary:

We are seeking a highly skilled and experienced Business Analyst to join our Service Department. The ideal candidate will have a strong background in business analysis, particularly within the e-commerce industry. You will be responsible for analyzing business requirements, developing functional specifications, and collaborating with stakeholders to ensure our solutions meet their needs. This role requires excellent analytical, communication, and problem-solving skills, as well as the ability to work effectively in a fast-paced, dynamic environment.

1. What we expect you to perform 

• Be a specialist in eCommerce platforms (such as Magento, Shopify, BigCommerce) and system integrator.
• Work together with other senior technical staff and specialized IT management, to provide eCommerce, software development and tech services to help customers build and transform their eCommerce businesses worldwide.
• Bridge the gap between technical and non-technical colleagues and stakeholders by assessing processes, eliciting requirements and producing business requirement artifacts including Business Cases, Use Cases, Functional & Non-Functional Specifications, User Interface Design Specifications, etc.

2. Why you will love to work with us 

• Salary range: up to 30M. OKR/KPI bonus. Performance review twice a year;
• 13th-month salary based on the business performance. Seniority Allowance;
• Opportunity to experience your expertise in a young and dynamic environment;
• Good career growth opportunities with interesting and challenging projects;
• 5 working days/week. 13.5 days off/year.
• Support course and certification fee for expertise improvement;
• Annual health check-up;
• Convenient working space with free tea and coffee, massage equipment, PS5,...
• Volunteer work and outdoor activities with company support: sports clubs, team building, birthdays, company trips, etc.
• Advancement opportunities available
• Other benefits according to the provisions of the Company and the Labor Code.

3. What requirements are we looking for?

• At least 1+ years’ relevant experience as a Business Analyst (or similar capacity) with a proven track record of successful project delivery. eCommerce experience is not necessary but will be highly regarded.
• Advanced English level (direct customer interaction)
• Excellent communication, facilitation and team working skills including a high level of negotiating and influencing ability (at all levels of the business).
• Outstanding attention to detail, whilst being able to manage their time effectively across multiple projects if needed. Leadership skills are preferred
• Passionate about using technology to solve complex business and operational problems.
• Experience using Agile methodologies.
• Strong business acumen and problem solving skills.
• Own or potentially develop BSS core values FIRE: Fervor, Face the challenge, Integrity, Responsibility, Respect, Enjoy