Bất động sản HighGate Việt Nam

Executive NSO is responsible for planning, executing, and overseeing activities related to new store openings. Collaborates with departments to ensure progress, quality, and operational efficiency during launch. Reports directly to the Pre-Opening Manager on ongoing tasks.

Responsibilities:

1. Planning and Submitting Approval for New F&B Projects

Conduct site checks with the NSO team to develop suitable concepts for new F&B projects.

Support the NSO Manager FnB in market and competitor research to develop new project ideas.

Source and recommend design agencies aligned with the proposed concept.

Assist in preparing the project budget and finalizing the new outlet proposal.

2. Planning and Preparing for New Store Openings

Coordinate with departments (Marketing, HR, Construction, Supply Chain, etc.) to develop the timeline and task checklist for opening the new store.

Monitor construction progress, equipment installation, and site readiness.

Ensure all required permits such as fire safety, food safety, utilities, etc. are obtained in accordance with regulations.

Review outlet layout drawings to ensure operational compliance.

3. Coordinating and Rolling Out New Operational Models

Develop SOPs for new store formats (large-scale, small-scale, etc.

Provide consultation on design, space layout, workflow, and customer service quality.

Ensure all new store locations are fully compliant with hygiene protocols, food safety regulations, and fire prevention and control requirements as mandated by local authorities and company standards.

Coordinate with the Operations team to ensure the effective implementation of operational procedures at new outlets.

4. Supervise & Support New Shop Opening Operational

Handle any issues that arise during store operations, particularly those related to service and product quality.

Collect feedback from customers and staff to quickly adjust processes or store models.

5. Evaluating and Improving the Opening Process

Analyze data and report on the results of the new store openings, and provide recommendations for process improvements for future projects (after the first quarter of operations).

Evaluate the performance of each project based on key performance indicators (KPIs) such as revenue, costs, and staff performance.

• Holiday bonuses by Noire Voucher according to regulations: 1/1, Hung King, 30/4 & 01/05, 2/9
• New Year's lucky money
• Annual health check-up
• PVI health care insurance package
• Participate in all types of social insurance
• Union regime (after 3 months to join): gifts on the following days: Birthday, 8/3, 20/10, 1/6, Mid-Autumn Festival, Lunar New Year, Wedding, etc.
• 13th month bonus

Working equipment: 01 laptop with email account, 01 telephone with a specific extension line

Bachelor’s degree in Business Administration, Hospitality Management, or related field.

Proficiency in English.

Proficient in MS Office.

Proven 2-3 years experience in F&B NSO Operational.