Transcosmos Việt Nam 3.5 ★

Mô tả Công việc

1. Design assess & audit program targeting Business Units based on Customer Operations Performance Centre (COPC) Standards.

• Perform risk and controls assessment of the key business processes.
• Identify opportunities to improve internal audit processes and stay up to date on current best practices in risk management and control assessment.

2. Implement assess and Evaluate the audit results:

• Assess the current operation with reference to the Customer Operations Performance Centre (COPC) Standards.
• Coordinate and manage internal audit activities, including planning, executing audits, and following up on audit findings.
• Support review, and advise establishing business processes.

3. Other tasks:

• Report on results of key controls testing and propose recommendations to close any identified gaps.
• Follow up corrective action progress after audit, collect and verify evidence from Business Units.
• Actively contribute to creating a culture of service excellence.