Transcosmos Việt Nam ★ 3.4

Create and maintain training materials, including manuals, guides, and presentation materials
Agent skill and knowledge – oriented
Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills
Evaluate the effectiveness of training programs and make recommendations for improvement
Prepare and present the training report according to client or internal project request
Review the performance appraisal and organize the discussion of Individual Development Plan
Stay up- to- date with SOP of project, best practices when collaborate with operation management team

WORKING TIME:
Service time: 8AM- 5PM, Monday- Saturday
REQUIREMENTS:
Willing to work overtime if needed
At least 1 year in the same position. (specialized in BPO industry)
Experience with learning management systems (LMS) and other training technology platforms is plus
Excellent computer skills with MS Office
Associate&039;s degree in Education, Communications, or a related field
Excellent training, facilitation, and presentation skills
same level
Fluent in Chinese both written and spoken (TOEIC 650 for English and HSK5 for Chinese) or the
BENEFITS:
Bonuses, gifts for Holidays.
Meal allowance, transport allowance & parking fee.
Promotion opportunities, salary increase once/year.
Salary: Negotiate.
13th- month salary.
Periodical bonus: twice/year.
Activities: Birthday party, Town Hall, Employee engagement activities.
Insurance followed Vietnamese Labor Law.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-03-23 23:30:06