Transcosmos Việt Nam 3.5 ★

Mô tả Công việc

• Management of site/accounts SLA, SLO with IT stakeholders and business operations.

• Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site-specific actions/projects on time.

• Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutions teams & get it implemented & manage client visits

• Coordinate with the FM team for site-specific requirements related to UPS, Gensets, DC access etc.)

• Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware and software aspects.

• Hardware – expertise in identifying & replacing faulty components for deskside, servers, Video Conferencing equipment etc.

• Software- OS level troubleshooting in Win 10 & Win 11, MS Office 2013 & Above package, Outlook config, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco, Avaya, and IP phones.

• Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensuring 100% contract compliance.

• Troubleshooting & co-ordination for high impact/severity issues & communicating real time updates to the related team.

• Excellent knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills like Ping & Tracert Analysis, End user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting etc., Hub room and Data Center Structured Cabling.

• Installation of encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.

• Managing Local DNS/DHCP/File server/Firewall for day-to-day operations to support Business.

• Ensure patch deployment on desktops, compliance management are up to date.

• Achieving and Maintaining high IT VOC scores.

• Identify & report possible/potential exposures that may lead to fraud/non- compliance. Ensure 100% compliance to IT & business processes & org policies.