Tập Đoàn Việt Thái Quốc Tế VTI ★ 3.1

Main Purpose:

Responsible for managing store daily operation in area to hit the financial target and profitability, Ensure FSCE (Food Service Cleanliness Environment) meets customer's satisfaction.

Key Accountabilities:

Reach area business financial target and profitability

• To plan /manage/ be accountable for each SMs in area to reach the business target (Revenue, ADS, AC, TC), reveiw and improve the business performance weekly and monthly
• To implement operations plan/strategy to SM/ASM and control store operations job detail in order to gain: ADS, TC, AC daily, weekly, monthly as target.
• Coordinate with Marketing team, for LCM or activites to increase TC, AC, regularly review the result and actively give recommandation base on area each store profile.
• Control and optimize COL, COGs, CC (controlable cost) and other costs for stores in area's in charge
• Consistantly focus on 2 important factor: FSCE (TC), Cashier AC -up sale skill (AC) performance to improve daily sales ( ADS)

Operation / Customer service

• Ensure FSCE to be maintained and consistent in store assigned
• Esure all stores assigned adhere to standard operating procedures
• Ensure and maintain a strong customer service focus that will ' go beyond' expectations
• Monitors cusotmer feedback and provide suggestions to improve custome service and quality of products
• Direct continuous improvement activites for stores performance
• Acting as the main contact between OD and store managers, ensure the operation communication channel is fully opened.
• Utilizes action plans when needed creates, improves or upgrades systems to be better and more effeiciently achieve goals and objectives
• Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing managment evaluations
• Able to take decision to solve the problem & report to OM for helping

People management & leadership

• Accountable for interview, hiring, efficient operations team and turnover ratio, closely with HR with relevant matter
• Improve & develop self on leadership& Mangement mindset and skill
• Train and development of their areas SM, ASM, SS, and team

Education:

• Colleage or university degree
• Hospitality school graduation is a plus

Experience:

• Above 2 years of in similar position working in F&B Industry.

Work related skills:Perfect knowledge about:

• F&B, Brand
• Staff positions (DM / SM / ASM / Cook / Server / Cashier / Parking Attendant)
• Products (food & beverage) & preparation
• Service, Cleaning, Food safety
• Administration (reports / Net suite / Orders / Others)
• Good English communication
• Familiar with word/excel/ power point / others

Soft skills

• Able to work under pressure
• Good attitude, smile, no arrogant
• Be positive
• Ability to stand for a long period of time
• Ability to make repeating movements
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and Ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently to repeat the movements
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.