* Handling and following specific clients program procedure Assembly samples:
- Sending to Vendors appropriate test request form and protocols
- Following clients require base on their program procedure as below:
- Testing, billing issue, distribution test reports…
- Log-in to client’s IT system for updating information
* Communicate with Vendor, internal team before submission:
- Providing protocols, quotation, sample size, how to submit samples as per Vendor’s enquiry
- Explaining client program procedure to Vendors
* Communicate with Vendor, internal team during submission:
- Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
- Placing on hold, off hold samples
- Explain the test requirement, related label required… to Vendor
* Communicate with Vendor, client after issuing test report:
- For the failures of test results, explain the test procedure… as per Vendor request
- Explain testing price to Vendors if any