Grand Mercure Danang Hotel

1st primary: Focus on Deliver the good service to Guest, company, Travel Agent:

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral then response the guest, company, agent…

• Processes reservations from the sales office, other hotel departments, and travel agents, OTA…

• Processes cancellations and modifications and promptly relays this information to the related department as front desk, housekeeping…

• To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, credit card number with expiry date, room rates and any pre-arrange limousine airport pick-up, etc.

• Prepare today arrival and handed to reception-one day before the actual arrival.

2nd primary: maintain the operation of Reservations meet with guest expectation, hotel standard:

• To check the last night no-show and cancellation report and follow up

• To check and follow up daily trace to make sure all trace is resolved

• Processes advance deposits on reservations handle to FO make prepayment.

• Book room reservation requests, enter rooming lists and update accurate information in the system.

• Manage group reservations, constant communication with event planner and balancing inventory.

• Ensure the best selection for the guest and ensure revenue is maximized through upselling.

• To follow up availability and rate charts on TARS and other booking systems / channels.

• Recommend property facilities and assist guest with information and special requested.

• Filing all documentation regarding reservation works.

• To call the supervisor or manager for advice in serious cases or if an approval is required.

• To report all guest comments or complaints.

• Areas of study Hospitality Management

• Minimum of 1 years of relevant experience in the hotel industry

• Languages essential English (Fluent)

• Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Good presentation and influencing skills

• Good communication skills

• Good Time management