Hoiana Resort & Golf ★ 3.4

SCOPE OF POSITION

Provide administrative and coordination support to Sales and Casino Marketing teams, ensuring efficient handling of reservations, events, guest services, and office operations.

• Reservations & Coordination: Manage hotel, transportation, golf, and dining bookings; prepare guest arrival/departure lists; maintain updated promotions and offers; arrange local tours.

• Sales & Events Support: Schedule meetings, prepare travel itineraries and reports, update CRM, assist in event planning, RSVP tracking, and on-site support.

• Guest & Client Communication: Act as primary contact for inquiries; communicate VIP requirements; assist with guest requests; meet and greet arrivals/departures; handle calls/emails professionally.

• Administrative Duties: Support centralized admin tasks; manage procurement, HR-related matters, roster planning, document filing, and office supplies; assist onboarding and international bookings.

• System Enhancement Projects: Collaborate with internal teams to support system upgrades, process improvements, and testing to enhance operational efficiency.

General Skills:

• Diploma/Degree in Business Administration or related field preferred.

• 2+ years administrative experience, ideally in hospitality/casino.

• Strong organizational, multitasking, and communication skills.

• Proficient in MS Office and CRM systems.

• Ability to work under pressure and maintain confidentiality.

• Language Skills: English is required; proficiency in Mandarin or Korean is an added advantage