HR Vietnam’s ESS Client 4.5 ★

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

About Trust And Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About The Team

Our team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Content that ADSEO - Inhouse SME interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals

Responsibilities

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Represent the team at global policy meetings to stay up to date with policy developments and provide feedback on implementation and execution.
• Facilitate efficient & timely communication updates between all internal & external stakeholders.
• Compile & deliver regular performance data reports to management teams as required.
• Identify and assess areas for performance improvement across each market, and be solution driven and proactive in delivering these solutions. Facilitate RCA escalation through the relevant process.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through TCS.
• Be able & willing to suggest or allocate resources to backfill temporary gaps in market support.
• Work closely with internal stakeholders to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Assist with interviews & other hiring process duties.
• Deputise for Team Leader when needed, assisting with operational tasks and performance monitoring etc.
• Collaborate with Team Leads to further develop internal structures for performance management, team, and individual growth.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of our business needs, and strategic thinking skills.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders.
  
  

Preferred Qualifications

• Familiar with Microsoft Office Suite (PPT / Excel / Word)
• An understanding of tools such as the Working Hours tool, and Data Power are an advantage.
• Have a demonstrated ability to make good decisions in complex situations.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Strong cross-cultural communication and interpersonal skills.
• Strong presentation skills.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.
  
  

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.