Intercontinental Danang

2. Employ and train new employees.

3. Personal and frequently verifies that guests in his/her operation are receiving the best possible service available.

4. Delegate authority and responsibilities to direct subordinates

5. Offer all guests with high service standards

6. Make sure all the smooth welcome procedures and room arrangement for all groups’ arrival.

7. Identify difficult guests, long-stay guests, VIP guests etc, anticipate guests’ expectation to offer them the memorable stay

8. Schedules him/herself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.

9. To be demanding and critical to service standards as well as hygiene standards.

10. To constantly strive to please all guests that he/she may come into contact with.

11. Is responsible that employees project professionalism and are well trained and provide friendly and efficient service.

12. Handling of guest complaints and guest satisfaction.

13. Proper handling of special requests, VIPS and Guest requirements

14. Team-relations with work mates and Management

15. Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.

16. Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.

17. Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines

18. Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.

• Competitive income, in line with your impressive performance
• Negotiable salary when taking part in the interview
• Full contribution of Social Insurance, Health Insurance and Unemployment Insurance after probationary period
• Accident Insurance 24/7 after onboarding
• Paid leaves for 11 public holidays & 12 annual leaves each year
• Exclusive benefits for management level
• Holiday bonus, Birthday bonus, Sickness allowance, Annual travel and other activities for employee
• Uniform & Meal are provided during working at the hotel
• Experience in a professional working environment

• Bachelor’s degree in Hotel Management, Business Administration or related field.
• 3 years of guest service hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
• Teamwork and Independent
• The ability to listen to customer as well as the acumen when approaching customer.
• Problem solving, reasoning, motivating, organizing.
• Proficient in the use of Microsoft Office.
• Good communication and writing skills.
• Ability to work in high pressure environment.
• Proficient in the use of Smile system