Intercontinental Danang

• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Participate in the preparation of the Resort’s Strategic Plans, budget’s meeting, P&L meeting.

• Establishes and interprets key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations

• Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, data, tools and equipment to successfully carry out job duties.

People:

• Perform/ behave as per IHG Winning Ways and IHG leadership competencies

• Become familiar with the InterContinental Danang Resort employee handbook and Collective Labor Agreement (KKB), follow the rules of the agreement.

• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

• Works with Human Resources on manpower planning, performance management and talent management

• Lead by example, promote teamwork and quality service through daily communication and coordination with key department heads.

• Ensure grooming and uniform standards are exceptional at all times

Guest experience:

• Perform Brand’s Services behaviors in daily operation basic towards the guests

• Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target

• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience

• Overall responsible for ensuring and maintaining the entire range of services offered for the Club Rooms, Penthouses, Suites & Villas, and Club InterContinental Lounge with the aim to maximum guest satisfaction

• Inspects all VIP rooms prior to arrival

Responsible business:

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the environment such as the trees, the sea, and the special species

• Understand and ensure your staff understanding IHG Brand Standard related to your department

• Recommended changes to these standards

Perform any other duties which may be assigned by the management from time to time.

Others tasks will be discussed during interview time

• 100% salary & service charge in 2 months of probation
  
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Staff housing at Sun Home Apartment based on availability (for Non-Da Nang resident)
• Duty meal, company shuttle bus and uniform are provided
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Problem solving, reasoning, motivating, organizational and training abilities

• A high energy level and a passion for achieving results

• Strong Leadership skills in managing teams to drive for results

• Good Interpersonal Skills

• Proficient in the use of Microsoft Office and Front Office System

• Update knowledge of Front Office, Food and Beverage and Housekeeping Qualifications –

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.

• Type and level of experience required may vary slightly based on size and complexity of operation