InterContinental Phu Quoc Long Beach Resort

As Assistant Human Resources Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

YOUR DAY-TO-DAY

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes.
• Participates in monthly Safety, Risk Management meetings
• Liaise with Trade Union for related employee activitives.
• Manage operation of clinic and nurse’ duty
• Handling employee relations, welfare and benefits such as, duty meal at canteen, birthday, welcome, farewell, recognition programs.

Guest Experience

• Assists the Human Resource Manager/ Director (HRM/HRD), where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
• Maintains effective communications at all levels of management and staff.
• Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reach the highest possible levels.
• Participates in developing and implementing programmes to ensure employee security and safety.
• Ensures all staff are aware of company benefits and make these available.

Financial

• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on manning/labour costs, salary and benefits related (healthcare, canteen, activitives….ect)
• Mitigate financial risks associated with employee relations issues

Responsible Business

• Familiarizes and enforces the IHG HR framework including systems of:

- IHG Annual Agenda
- Performance Management
- Performance Appraisal
- Colleague Heartbeat
- Employee Administration
- Team Succession

• Familiarizes and enforces related HR policies and procedures.
• Assist HRM/HRD manage Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices.
• Ensures that all staff abide by the hotel dress codes and hotel rules.
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management

• Competitive salary
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal
• 24/7 Accident Insurance
• Relocation assistance
• Housing, uniform, meal, and transportation are provided by the resort

1. Education: High school diploma / secondary education / equivalent

2. Service years in the field : 2 years’ related experience in Human Resources, or an equivalent combination of education and experience

3. Service years in supervisor/manager level: 1-2 years preferred

4. Knowledge and skills:

• Ability to maintain confidentiality to the extent possible in all HR related matters
• Experience in managing company provided accommodation
• Good Communication skills and writing skills
• Knowledge of Local Labour and Employment Regulations.
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.

6. Preferred (if required): Some college courses in Human Resources, Employment Law or related field preferred.

• Resume in English
• Certificates related to applied position
• Phone: +84 297 397 8888 (EXT: 8240/8241)/ 091 906 5846 - 091 909 6325