Mô tả công việc
- Key Responsibilities:
- Guest Service: Greet guests warmly, assist with seating, and present menus in a friendly and professional manner.
- Order Taking: Learn to accurately take food and beverage orders, ensuring clarity and attention to detail in communication with guests.
- Food & Beverage Service: Assist in serving food and drinks to guests promptly, ensuring correct orders and presentation.
- Upselling: Learn techniques for upselling menu items, special offers, and resort signature dishes, enhancing the guest experience and resort revenue.
- Guest Interaction: Engage with guests throughout their meal, ensuring their satisfaction and addressing any concerns or special requests.
- Team Collaboration: Work closely with kitchen staff, bartenders, and other team members to ensure timely and efficient service.
- Cleanliness and Organization: Maintain a clean, organized, and safe dining area, including setting up and clearing tables, sanitizing surfaces, and ensuring dining areas are ready for new guests.
- Knowledge of Menu: Learn and develop a thorough understanding of the resort’s menu, daily specials, wine list, and available beverages to answer guest questions and make recommendations.
- Handling Payments: Learn how to accurately process guest payments, handle cash, and operate the point-of-sale (POS) system.
- Problem Resolution: Observe how to manage guest complaints or concerns in a professional and courteous manner, escalating issues to supervisors as needed.
- Training: Participate in training sessions to develop skills in food and beverage service, customer service, safety protocols, and the resort’s service standards.
- Health & Safety: Adhere to food safety and hygiene standards, ensuring that all health and safety guidelines are followed during service.
Quyền lợi được hưởng
- Free staff accommodation and 3 meals.
- Monthly allowance
- Activity: Birthday Party, Year End Party…
- Details will be discussed at the interview
Yêu cầu công việc
- Education:High school diploma or equivalent. No formal prior experience required, though any customer service or food service background is a plus.
- Experience: No prior experience is required; however, any customer service or hospitality experience is a plus.
- Duration: 3 - 6 months.
- Skills:
- Excellent communication skills, with a friendly and outgoing demeanor.
- Strong attention to detail and ability to multitask in a busy environment.
- Ability to work well in a team and collaborate with colleagues across departments.
- Basic math skills for handling payments and calculating bills.
- Willingness to learn and take direction from experienced staff.
- Positive attitude and strong desire to provide outstanding guest service.
Yêu cầu hồ sơ
Tái hiện một cuộc sống làng quê trong bối cảnh văn hóa chân thật và thiên nhiên tuyệt đẹp. Thiết lập một chuẩn mực cho du lịch tại Việt Nam và mang lại một trải nghiệm văn hóa đậm chất Việt đến cho du khách bốn phương tại Jiva Resort
Chào mừng đến với Jiva Hoa Lu Retreat !
Mở ra cánh cửa diệu kỳ để khám phá một thời vàng son của dân tộc, nơi cậu bé Đinh Bộ Lĩnh trở thành một trong những vị vua xuất sắc của lịch sử Việt Nam. Đặt chân đến nơi đây, bạn không đơn thuần chỉ là một vị khách ghé qua trong thoáng chốc. Hãy để chúng tôi cùng bạn khởi đầu hành trình tìm về một miền lịch sử oai hùng được ấp ôm giữa muôn trùng sông núi. Đắm chìm vào các câu chuyện, những áng văn thơ về cố đô Hoa Lư, hoà mình vào cuộc sống làng quê bình dị, và thưởng thức những đặc sản chuẩn vị Việt.