Mô tả công việc
1.Job Purpose
Be responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The L&D Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
Key Interactions
Internally
· Hotel Executive Committee Members, Hotel Employees and Corporate Employees
Externally
· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
2.Primary Responsibilities
TRAINING TASKS:
· Analyzes training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
· Familiarizes yourself with the Accor Human Resources and Training Standards, localizing where necessary
· Ensures effective training programs are in place for the following:
o New Employee Orientation
o Train the Trainer
o Customer Service Training
o Technical job specific training (through certification of departmental standards and procedures)
o Supervisory Skills Training
o Management Development
o Fire, Life and Safety Training
o Selling Skills
o Employee retraining
· Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
· Maintains all hotel training records
· Establishes a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· Attends departmental training session and critique performance
· Assists Department Trainers in preparing and conducting departmental training and assess accordingly
· Prepare and monitor training programs for:
o Management Trainees
o Work Experience
o Hotel School Trainees, etc
· Obtains a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
· Ensures that Department Heads abide by their responsibilities of employee training against departmental SOPs
· Produces monthly training reports for your Manager and the General Manager including:
o Internal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
o External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
· Liaise with other Accor L&D Managers to share experiences and resources
· Liaise with educational institutions conducting hospitality and training courses
· Maintains current information and records of suppliers of training resources and materials
· Delivers briefings of all internal programs to executive management and department heads
· Contributes towards regional activities as directed by Regional Director of T&C/General Manager
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
· Regularly communicates with staff and maintains good relations
· Works with Superior in the preparation and management of the Department’s budget
Quyền lợi được hưởng
- Salary and Allowances.
Full Salary & monthly Service Charge in probation period.
Relocation allowance by ranks.
Home Visit allowance.
2. Benefits
Supported housing staff with full amenities and entertainment area.
Support shuttle bus to Resort
Full meals during the work shift and day off.
Uniforms are provided according to Hotel standards.
International working environment, joining training courses according standard of Accor.
05 Working day | 02 day off per week
All Heartist card apply for all Accor Hotels.
3. Insurance policy
Social Insurance in Probation Contract
Suncare Insurance according to the provisions of policy SunGroup
Special promotion for resort service by rank
Yêu cầu công việc
Knowledge and Experience
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
- Proficient in the use of Microsoft Office
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- Good presenting skills and writing skills
Competencies
- Bachelor’s degree or Diploma in Human Resources or Training.
- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
- Vietnamese candidates are preferred.
Yêu cầu hồ sơ
If you are interested, please contact our Recruitment team via:
Apply to via hoteljob.vn
- Submit CV to email: Linh.hoang (a còng) accor.com
- Tel: 0388117333 (Mr.Linh)
*Note that ONLY shortlisted candidates will be contacted. If you are interested, please contact our Recruitment team via:
Tái hiện một cuộc sống làng quê trong bối cảnh văn hóa chân thật và thiên nhiên tuyệt đẹp. Thiết lập một chuẩn mực cho du lịch tại Việt Nam và mang lại một trải nghiệm văn hóa đậm chất Việt đến cho du khách bốn phương tại Jiva Resort
Chào mừng đến với Jiva Hoa Lu Retreat !
Mở ra cánh cửa diệu kỳ để khám phá một thời vàng son của dân tộc, nơi cậu bé Đinh Bộ Lĩnh trở thành một trong những vị vua xuất sắc của lịch sử Việt Nam. Đặt chân đến nơi đây, bạn không đơn thuần chỉ là một vị khách ghé qua trong thoáng chốc. Hãy để chúng tôi cùng bạn khởi đầu hành trình tìm về một miền lịch sử oai hùng được ấp ôm giữa muôn trùng sông núi. Đắm chìm vào các câu chuyện, những áng văn thơ về cố đô Hoa Lư, hoà mình vào cuộc sống làng quê bình dị, và thưởng thức những đặc sản chuẩn vị Việt.