Việc làm Jiva Hoa Lư Retreat
Cập nhật 05/12/2024 10:22
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SME & Household Relationship Support Staff (40001652)
Jiva Hoa Lư Retreat
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
06/12/2024
Hạn nộp hồ sơ:
05/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The person in charge of the position is responsible for:
Team Lead, SME & Household Relationship Support
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Company and relevant partners
Key Relationships - External Stakeholders
Customers and Competitors, ...
Success Profile - Qualification and Experiences
Qualifications
The person in charge of the position is responsible for:
- Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
- Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
- Ensure strict compliance and minimizing risks according to the partner's requirements.
- TRANSACTION SUPPORT
- Support providing services to customers fastest with the best way.
- Always update regulations, customer service processes and instructions of partners
- Support resolving customer requests within authority.
- Ensure the accuracy of the work performed
- Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
- CUSTOMER SUPPORT: SUPPORT SOLUTIONS TO ENHANCE CUSTOMER ENGAGEMENT
- Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
- Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..
- PRODUCT & SERVICE QUALITY ASSURANCE:
- Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
- Fully comply with service quality standards for the assigned position and other customer regulations for each period
- Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
- Receive and resolve requests and complaints in accordance with customer regulations
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- OPERATION COMPLIANCE & RISK MANAGEMENT ACCORDING TO CUSTOMER REQUIREMENTS
- Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
- Perform and ensure compliance with procedures, regulations of partners and laws.
- Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
- Comply with regulations on information security and information confidentiality.
- Perform other tasks as assigned by superiors from time to time.
Team Lead, SME & Household Relationship Support
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Company and relevant partners
Key Relationships - External Stakeholders
Customers and Competitors, ...
Success Profile - Qualification and Experiences
Qualifications
- College degree or higher is preferred (graduated in Banking, Economics,....)
- Have experience in sales, market development, card opening, account opening, experience in payment applications (E-wallet: Momo, VNPay) is an advantage.
Khu vực
Jiva Hoa Lư Retreat
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Thung lũng đền Thái vi, xã Ninh Hải, Huyện Hoa Lư,
Tái hiện một cuộc sống làng quê trong bối cảnh văn hóa chân thật và thiên nhiên tuyệt đẹp. Thiết lập một chuẩn mực cho du lịch tại Việt Nam và mang lại một trải nghiệm văn hóa đậm chất Việt đến cho du khách bốn phương tại Jiva Resort
Chào mừng đến với Jiva Hoa Lu Retreat !
Mở ra cánh cửa diệu kỳ để khám phá một thời vàng son của dân tộc, nơi cậu bé Đinh Bộ Lĩnh trở thành một trong những vị vua xuất sắc của lịch sử Việt Nam. Đặt chân đến nơi đây, bạn không đơn thuần chỉ là một vị khách ghé qua trong thoáng chốc. Hãy để chúng tôi cùng bạn khởi đầu hành trình tìm về một miền lịch sử oai hùng được ấp ôm giữa muôn trùng sông núi. Đắm chìm vào các câu chuyện, những áng văn thơ về cố đô Hoa Lư, hoà mình vào cuộc sống làng quê bình dị, và thưởng thức những đặc sản chuẩn vị Việt.
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