Khách sạn Cititel Hà Nội

Mô tả Công việc

• Support operational staff in daily communicating with Chinese/Korean guests
• Translate documents related to Chinese/Korean if required
• Greet guests and manage the queues at Front Desk upon arrival or departure
• Give direction or escort guests to function rooms or guest rooms

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
• Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
• Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.
• Perform all other job related duties as requested.

Yêu Cầu Công Việc

• One year working experience is preferred.
• Good in Chinese or Korean Language
• Basic Education completed is preferred.
• Microsoft Office knowledge is preferred.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.  Fluent in English is encouraged.
• Organized, can multi-task, good problem solving skills and detail-oriented.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.