Mô tả công việc
Objective
The Omakase Restaurant Manager will oversee the pre-opening and ongoing operations of our exclusive Omakase restaurant, ensuring the highest standards of service, quality, and operational excellence. This role will manage all aspects of the restaurant, including staff training, guest relations, and operational efficiency.
Key responsibilities
A. Pre-Opening Tasks (5 Months Before Opening)
1. Recruitment & Training:
o Collaborate with HR to hire and onboard a skilled team of service professionals and kitchen staff (if support required).
o Develop and implement training programs focusing on High-end dining experience and the unique needs Omakase and Japanese culinary/service culture.
2. Operational Setup:
o Develop and establish Standard Operating Procedures (SOPs) for all front-of-house operations.
o In charge of creating and submit annual OPEX/CAPEX as well as Business forecasting/P&L to BOM.
3. Menu & Beverage Collaboration:
o Work closely with the Head Chef and Beverage Manager to finalize the food and drink menus, with heavy focus on Cost control and Profitability.
o Assist in crafting a Sake pairing menu to complement the Omakase experience (following Head Chef guidance).
4. Procurement & Equipment Setup:
o Propose and revise OS&E checklist and submit to BOM.
B. Day-to-day Operation:
1. Customer Experience Management:
o Ensure a seamless, high-touch customer experience from reservation to post-dining.
o Handle VIP guest relations, ensuring their needs and expectations are exceeded.
2. Staff Leadership:
o Lead, inspire, and manage the front-of-house team to deliver exceptional service.
o Conduct regular training sessions to maintain high performance and service standards.
3. Operational Excellence:
o Monitor and maintain cleanliness, ambiance, and all service operations.
o Ensure compliance with food safety and health regulations.
o Support and Coordinate with the Luxury Bar outlet in Basement as per requested by BOM.
4. Financial Performance:
o Manage daily financial operations, including budget control, inventory management, expense management, and profitability monitoring.
o Analyze and report sales performance and guest feedback, implementing improvements as needed.
Quyền lợi được hưởng
- Income: Competitive, negotiable based on capability
- Statutory Social Insurance
- 13-monthly salary
- Annual travel, gratitude party, gifts on birthdays, holidays,...
- Structured Learning and Development Program.
Yêu cầu công việc
A Knowledge 30%
1 Bachelor’s degree in Hospitality/Diploma or relevant field (or equivalent experience). 5%
2 In-depth understanding of luxury F&B operations, particularly Japanese fine dining. 10%
3 Minimum 2–3 years of experience managing high-end restaurants, preferably in same category or F&B outlet in 5 star hotels.
Experience in Omakase or Japanese dining is more preferred. 15%
B Technical Skill 40%
1 Proven ability to manage all aspects of restaurant operations, including SOP development and financial controls. 10%
2 Strong knowledge of Japanese culture, Japanese proficiency is a huge advantage (N3-N2). 15%
3 Professional English proficiency 10%
4 Excellent proficiency in POS, budgeting, and Microsoft Office. 5%
C Core Competencies 30%
1 Leadership Skills: Exceptional ability to inspire and manage a team to deliver excellence. 10%
2 Customer Focus: A keen sense of client preferences and the ability to adapt and exceed expectations. 10%
3 Adaptability: Proven adaptability to clientele demand and market changes. Indicating an attitude of eager to learn and non-stop improvement mindset. 10%
Total 100%
Yêu cầu hồ sơ
“Melia Vinpearl” là sự hợp tác giữa tập đoàn khách sạn hàng đầu Tây Ban Nha Meliá Hotels International và thương hiệu du lịch nghỉ dưỡng và giải trí bậc nhất Việt Nam Vinpearl, hướng đến mục tiêu trở thành một trong những thương hiệu khách sạn quốc tế hàng đầu tại Việt Nam.
“Melia Vinpearl” hiện nay có tổng cộng 12 khách sạn và khu nghỉ dưỡng đang hoạt động của Vinpearl trải dài từ Hải Phòng đến Tây Ninh. Việc hợp tác cùng Tập đoàn khách sạn Meliá nằm trong định hướng chiến lược nâng tầm và quốc tế hóa thương hiệu Vinpearl trong lĩnh vực khách sạn - nghỉ dưỡng. Sự kết hợp này hứa hẹn sẽ mang lại trải nghiệm đa dạng cho du khách trong và ngoài nước khi vừa được tận hưởng hệ sinh thái “all in one” (tất cả trong một) độc đáo của Vinpearl với phong cách bản địa, vừa trải nghiệm tiêu chuẩn dịch vụ toàn cầu của thương hiệu khách sạn quốc tế.