Melia Vinpearl in Central ★ 4.0

Mô tả công việc

Objectives

• Deliver consistent, professional front office service to ensure high guest satisfaction.
• Control departmental costs while maximizing room revenue.
• Ensure accuracy in room rates, billing, and guest information.

Key Responsibilities

• Oversee daily Front Office operations and ensure proper staffing levels.
• Supervise service standards, check-in/check-out processes, and staff performance.
• Review logbooks and follow up on pending issues.
• Handle guest relations: courtesy calls, complaints, special requests, VIP arrangements.
• Coordinate with other departments to ensure smooth guest experience.
• Monitor room status, discrepancies, and maintenance issues.
• Promote hotel facilities and support upselling opportunities.
• Ensure compliance with hotel policies, procedures, and safety standards.

Quyền lợi được hưởng

• Work in an international hotel brand environment.
• Full social insurance coverage as per law.
• Service Charge provided during probation.
• Competitive salary package.
• Professional and dynamic working environment.
• Opportunities for career growth and development.

Yêu cầu công việc

• Experience in Front Office / Guest Service (hotel experience preferred).
• Strong communication and problem-solving skills.
• Professional appearance and attitude.
• Service-oriented mindset with high responsibility.

Yêu cầu hồ sơ

Send CV through Hoteljob