The NAB Innovation Centre Vietnam ★ 3.9

JOB PURPOSE

• As a lead in the Sanctions Screening Operations Team, it is 50% managing processes and 50% managing people. Process management involves actioning transaction alerts Alert Management and Release Request queue, being responsible for appropriate escalation of case management activities and quality control for your team. People management involves capacity planning, workflow management, managing and reporting the day-to-day performance of the team.
• Perform daily feedback to Analysts to uplift their performance
• Perform regular one on ones
• Manage the Risk from a Sanctions Perspective

MAIN RESPONSIBILITIES

• Apply relevant specialist knowledge and experience to understand, influence and advise internal colleagues as needed
• Actively manage daily output for the effective management of queues for a team of 12 Analysts
• Plan for team’s performance on a daily, weekly, and quarterly basis as per work ware standards
• Actively manage performance of individuals
• Perform regular 1 on 1’s
• Provide daily Quality feedback
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

YOUR SKILLS & EXPERIENCE

• Prior experience in either Payments Processing or Trade and Assets would be highly regarded
• Strong analytical skills
• Ability to work in a dynamic and fast paced environment
• Strong written and verbal skills
• Understanding of Sanctions and Sanctions Standards
• Strong written and Verbal skills
• Strong understanding of the Sanctions Standards
• Strong workware knowledge
• Curiosity and Investigation mind set
• Tertiary qualified with a Degree in Business and preference to post graduate qualifications desirable but not essential

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

If this excites you, let's have a chat over a cup of coffee!