Park Hyatt Saigon

• Engage with guests at all times in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level.

• Being a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving.

• Ensure that departure motivates guests to come back to the hotel at the earliest opportunity.

• Mange the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys, offer luggage assistance and transportation and other services requested by guests.

• Tailor interactions based on guests’ needs and available data.

• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences

• Provide appropriate recognition to members of Hyatt’s loyalty program

• Respond accurately to inquiries and offer knowledge of the hotel features/general information

• Approach guest issues with compassion and recover service as appropriate

• Process general cashiering skills

• Maintains the Daily Log Book.

• Be familiar with the hotel’s products and services and policies.

• Ensures the strict control of room keys.

• Prepares welcome cards and keys for arrival FIT guests.

• Ensures accurate knowledge of hotels and the tourism in Vietnam.

• Reports “Lost and Found” items.

• Work collaboratively and effectively with other Front Office personnel as well as other hotel departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• Attractive package
• International and professional but friendly 5-star working environment
• Training and development opportunities
• Complimentary rooms
• Discount 50% for F&B service at our restaurants
• Have 2 duty meals per working shift
• Snack twice per week

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 years work experience as a Host/ Receptionist in a similar-sized hotel
• Good problem solving, administrative and interpersonal skills are a must.
• Excellent English capacity in both written and communication
• A true desire to satisfy the needs of others in a fast paced environment

Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1