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- Contribute to P&L achievement
- Provide excellent customer services to satisfy clients’ need
- Overall management and accountability on the performance of the CS Team Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)
- Instruct and assign jobs to subbordinate staffs and supervise/review their performance
- Train and evaluate to new comers
- Coordinate with Sales Team to approach clients for generating revenue/ profit
- Responsibe for debt collection
- Review draft test report and close jobs after they are complete (in absence of report supervisor)
- Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
- Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation
- Prepare weekly highlight, monthly reports and other reports to Food Lab manager
- QHSE compliance
- Other tasks assigned by Food Lab Manager
Các phòng ban đang tuyển dụng tại SGS
Buôn bán/ Kinh doanh
Hành chính
Nhân sự
Marketing/ Truyền thông
Tài chính - Kế toán
Lao động có tay nghề và sản xuất
