MAY 10

1. Directs and controls all subordinate associates to ensure that all day to day operational matters are handled on time and guest expectations are met;

2. Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities;

3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations;

4. Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility;

5. Prepares duty rosters, and implements vacation and public holiday schedules;

6. Assists in the planning and execution of promotional activities as directed;

7. Maximizes revenue in the outlet by implementing upselling procedures;

8. Monitors and controls the financial performance of the outlet controlling costs and expenses;

9. Participates in the preparation of the outlet’s annual departmental budget as directed;

• Attractive benefits

• Social Insurance, In & Out patient covered

1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues;

2. Performs additional duties as directed by supervisors;

3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel;

4. Is fully conversant with all health and safety, fire and emergency procedures;

5. Maintains a high standard of personal hygiene, dress, uniform, and body language;

6. Is polite and professional in any situation where the image or regulation of the hotel is represented;

7. Attends meetings and training as required by supervisors;

8. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law;

9. Interacts with guests actively soliciting feedback.

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