Ba Na Hills Golf Club

- Responsible for the set-up, management & operation of the Hotel Spa

- Conduct therapist training and set up the Spa Product and Operating Standards

-  Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets

- Monitor staff performance & review operation for improving service standard

- Handle daily operation issue, to ensure good customer experience & service standard.

- To perform sales consultations where required

- Design and implement the marketing strategic plans of the Spa

- Strengthen customer relationship and handling customer inquiry

- P&L responsibilities

- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

- Participate as a team player and establishes strong working relationships to deliver positive results.

- Continually seeks to improve performance through individual efforts and with the assistance of others.

- Seeks feedback on performance and focuses on areas of shortfall.

- Maximizes opportunities for self-development.

- Is open to new ideas and is willing to make changes in the job and routine as required.

- Is able to cope under pressure at busy times and responds positively to changes in the workplace.

- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.

- Follows standards, policies and procedures.

- Meets required attendance and grooming standards.-

- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses

- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

- Contributes to pricing decisions

- Participates in the planning of departmental goals as they relate to the wider hotel strategy

- Builds and maintain relationships with internal and external customers.

- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.

- If required and where business demand necessitates, be willing to work over time to fullfill guest satisfaction.

- Maintains the highest level of discretion and privacy during any guest interaction

- Maintains a soft tone during conversation with colleagues, guests and on the phone.

- Refrain from any unnecessary conversation within Spa treatments areas.

- Understands and takes into account the global nature of business...

- Employee benefit card offfering disscounted rates in Accor Hotels Worldwide.

- Develop your talent through learning program by Academy Accor.

- Oppotunity to grow within your property and across the world.

- Ability to contribute to local community and make a diffference through our Corporate Social Responsiblity activities, like Planet 21.

- Professional working environment / Môi trường làm việc chuyên nghiệp.

- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành.

- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng.

Allowance.

Off 1.5 days/ week.

Insurrance Suncare.

- Recognized Massage or Beauty Therapy qualifications

- 1 years related experience

Should you feel interested in the opportunity, please send your resume to zalo: 0869 963 418