Best Western Premier SonaSea Phú Quốc

• Manage the full recruitment cycle, including posting job openings, screening candidates, conducting interviews, and hiring staff.
• Collaborate with department heads to determine staffing needs and ensure the resort is properly staffed to meet business demands.

• Act as a liaison between employees and management to resolve conflicts and address concerns.
• Foster a positive workplace culture by implementing employee engagement activities and programs.
• Ensure effective communication between management and staff, promoting a transparent and supportive work environment.

3. Training and Development:

• Develop and implement employee training programs to ensure all staff is adequately trained in both customer service and safety standards.
• Identify career development opportunities for employees and support skill-building programs.
• Organize onboarding programs for new hires to ensure smooth integration into the resort’s culture.

4. Performance Management:

• Oversee performance appraisals, providing guidance and support for both employees and management in setting goals and reviewing performance.
• Provide recommendations for promotions, salary adjustments, and disciplinary actions when necessary.
• Address performance issues and implement corrective actions when required.

5. Compensation and Benefits:

• Administer compensation and benefits programs in alignment with company policies and industry standards.
• Ensure accurate and timely processing of payroll.
• Monitor employee benefits offerings and handle inquiries regarding health, insurance, and retirement plans.

6. Compliance and Record Keeping:

• Ensure compliance with labor laws, resort policies, and industry standards.
• Maintain up-to-date records for all resort employees, including contracts, performance reviews, training logs, and disciplinary actions.
• Prepare reports related to HR activities, such as turnover rates, staff satisfaction, and training effectiveness.

7. Health and Safety:

• Ensure the resort adheres to health and safety regulations, implementing necessary training and protocols to maintain a safe working environment.
• Act as the point of contact for any workplace injury or safety concerns and ensure timely reporting and resolution.

8. Employee Engagement & Well-being:

• Promote employee well-being through wellness programs, team-building activities, and support services.
• Implement programs to maintain high morale and encourage employee retention.

• 100% salary and service charge in probation.
• Join in social insurance after probation.
• Accommodation at Staff house with 3 meals/ day.
• 12 days Annual leave in a year.
• Annual home visit allowance.
• Participate in staff activities: Birthday, YEP, Outing trip,...
  

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 5 years of HR experience, with at least 2 years in a managerial role.
• Experience in hospitality or resort management is a requirement.
• In-depth knowledge of labor laws and HR best practices.
• Strong interpersonal, communication, and conflict-resolution skills.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Excellent organizational and time-management skills.
• Good communication in English.