Pullman Hotels

Mô tả công việc

Overview of duties
• The Pullman Recreation Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• To oversee and direct all aspects of fitness, sport and recreation activities for Guests and Staff.
• To ensure the safety of resort guests at the beach and aquatic facilities by preventing and responding to emergencies.
Main responsibilities
Customer relations
• Translates the Pullman mindset to guests, embodying sociability and proximity.
• Is the primary contact of point for recreation activities.
• Is totally responsible for guests' satisfaction in recreation field.
• Makes sure that guests' feedback is taken seriously.
• Makes sure that guests' complaints are appropriately handled.
• In collaboration with all departments ensures that the hotel delivers the brand's customer promise.
Professional techniques / Production
• Co-ordinates the maintenance of all Fitness facilities and equipment.
• Supervises the delivery of all Fitness services.
• Is responsible for the safety of all guests. This includes but not limits to provide emergency care and treatment as required until the arrival of emergency medical services.
• Is responsible for the Fitness and swimming membership program.
• Supervises the performance of all staff in the Recreation Deparment.
• Co-ordinates the sale and promotion of departmental products and services in conjunction with Sales & Marketing team.
• Assists with the development of new products and services.
• Assists with the evaluation of sales and marketing activities.
• Complies with all Hotel and corporate guidelines (e.g. signage guidelines, safety guidelines, etc)
• Delivers high quality service to guests.
• Schedules fitness, sports and recreation activities.
• Attends group and function rundown meetings to ensure inclusion of appropriate recreation activities
• Handles all requests regarding fitness, sport and recreation activities.
• Demonstrates advanced knowledge of the general principles of fitness and training, concepts of health and the effects of exercise on the human body.
• Demonstrates advanced knowledge of the general principles of nutrition and influence on the performance of exercise activities.
• Traces relevant statistic about innovative fitness, sport and recreation activities with a view to implement
• Assists departments in developing attitudes of health and well-being of staff through fitness, sport and recreation programs.
• Selects and maintaisn a range of fitness activities and equipment.
• Teaches a multitude of exercise techniques from a variety of fitness scenarios.
• Programs exercises for individual guests as requested.
• Is conversant with emergency evacuation and fire procedures for relevant department.
Team management and cross-departmental responsibilities
• Works closely with Sales and Marketing on sales or promotion programs.
• Cooperates with other deparments to maintain good condition of equipment and facilities.
• Uphold the Pullman Danang Beach Resort culture by demonstrating the standards at all times to guests and fellow associates.
Commercial / Sales
• Is sales oriented
• Initiates/launches sales/promotion programs for Recreation
Management and administration
• Is totally responsible for the department's performance.
• Complies with the resort's policies and procedures in terms of budgetting, filing, contracting, billing
• Respects Recreation SOPs.
• Manages the budget, staffing and revenue of the Department.
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy.
• Maintains hotel standards for hygiene and physical appearance.
• Maintains general cleanliness and order within the department.
• Adheres to all fire and safety regulations.
• Ensures respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc).
Reporting line
• Report to the Director of Food and Beverage.

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Candidates will be provided with job details during interview.

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