Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.
About The Role
As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.
Your key responsibilities will include:
- Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts
- Utilizing phone, LinkedIn, and email outreach to engage with industry experts
- Screening experts to assess their suitability and relevance, focusing on quality
- Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process
- 0-3 years of work experience in client service or related roles
- Bachelor's degree or equivalent qualification
- Fluency in English; N3 and above proficiency in Japanese is essential
- Strong communication and interpersonal skills
- Ability to perform high-level research and critical thinking
- A client-oriented mindset and passion for delivering quality service
- Strong organizational skills with the ability to manage multiple projects simultaneously
- The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
- Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
- Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
- Competitive compensation schemes including a monthly performance bonus
- Private medical insurance and competitive savings plan
- Sponsored health and wellbeing and team bonding activities
- The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
- Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City
Tập đoàn BDS Thiên Khôi với quy mô hơn 23.000 nhân sự đang Số 1 thị trường trong phân khúc Môi giới nhà phố thổ cư. Với hệ thống mạnh, ổn định từ nguồn hàng, nhân sự chuẩn, hỗ trợ sát sao tới từng khu vực cụ thể. Đơn vị tiên phong trong việc quản lý nhân sự, nguồn hàng qua app, ứng dụng 4.0 trong công việc. Cơ chế tốt nhất thị trường, bảo hiểm vụ chốt, hỗ trợ chi phí marketing tới 75% trên các kênh lớn nhất...Đơn vị đầu tiên và duy nhất có bản đồ check quy hoạch trên app Công ty, đơn vị được quyền tổ chức thi sát hạch chứng chỉ Môi giới với chi phí thấp nhất... Tất cả các quận đều có trụ sở, thuận tiện cho nhân viên sinh hoạt, giao lưu học hỏi và làm việc...
Với sứ mệnh làm trong sạch và thống nhất thị trường Môi giới BĐS thổ cư, Tập đoàn đã hỗ trợ hàng trăm nghìn khách hàng yên tâm giao dịch với pháp lý rõ ràng, giá minh bạch.