Nhà thuốc FPT Long Châu ★ 2.7

Mô tả Công việc
1. Project Management & Strategy Execution
- Lead cross-functional CX projects, from initiation to completion, ensuring alignment with
company objectives.
- Develop and implement strategies to improve key performance metrics related to customer
experience.
- Proactively propose and execute project requirements based on customer feedback and
internal data analysis.
- Track project progress, update stakeholders regularly, and ensure all deliverables are met
within the set timelines.
2. Data Analysis & Monitoring
- Regularly analyze customer feedback and ecommerce data to identify opportunities for
improvement.
- Recommend and implement changes to processes, systems, and products to enhance
customer satisfaction and retention.
- Work closely with the data analytics team to ensure accurate tracking and reporting of CX
metrics.
3. Stakeholder Management & Communication
- Develop and implement SOPs for stakeholder engagement with the newly established CX
department.
- Serve as the primary point of contact between the CX team and other internal departments.
- Ensure clear and consistent communication with stakeholders at all levels.
- Present project outcomes, insights, and recommendations to senior management.
4. Team Leadership & Collaboration
- Manage a team dedicated to CX initiatives, providing guidance, support, and performance
evaluation.
- Foster collaboration with various departments to achieve project goals and overcome
potential blockers.
- Promote a customer-centric culture within the team and across the organization.
5. Reporting & Other Tasks
- Prepare and submit periodic work reports.
- Complete other tasks as assigned by the line manager.Yêu Cầu Công Việc
Education: A Bachelor's degree in Business Administration, E-commerce, Information
Technology, or a related field is required. A Master's degree is considered an advantage.
Experience: A minimum of 5 years of experience in project management is required, with
at least 2 years in a leadership position, preferably within the e-commerce or retail sectors.
Technical Proficiencies:
- Expertise in project management tools and methodologies.
- Strong skills in data analysis and interpretation.
- Knowledge of CX metrics and best practices.
- Understanding of user research and usability testing techniques.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Proficiency in English, both written and spoken.
- Experience with UI/UX tools is an added advantage.
Skills:
- Demonstrated strong leadership and team management abilities.
- Strategic mindset with the capacity to align projects with broader organizational
goals.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Ability to perform well under pressure and manage multiple projects concurrentlyChế độ bảo hiểm
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