Goldsun Việt Nam

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
1. Quality inspection of labeled data on time and ensure the quality
2. Localise the labelling guidelines, support the guideline training, and align the guideline updates
3. Conduct calibration meetings with the labelling team in the appeal process: analyse different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
4. Work closely with BPO vendors

Qualifications

What should I bring with me?
Minimum Qualifications:
- Bachelor’s degree or above
- Excellent language skills, (Vietnamese & English)
- Excellent identifying problems, problem-solving skills, and learning abilities
- Have QA experience in moderation projects, knowledge about search engines, familiarity with social media platforms
- Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps like Amazon, Temu or other local apps.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Strong ability to learn and understand

Preferred Qualifications:
- Understanding the search trends and familiarity with online shopping-related businesses is preferred
- Familiar with common office software, evaluating experience is preferred

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.