Mô tả công việc
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
Managing Sales Activities
- Monitors all day to day activities of direct reports.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Targets group and catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group and catering counterpart to effectively manage the business opportunity.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Develops effective wholesales sales plans and actions.
- Designs, develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles business with significant revenue potential as well as significant customer expectations.
- Provides excellent customer service in order to grow share of the account.
- Executes brand’s Customer Service Standards and property’s Brand Standards.
- Executes and supports the business Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Quyền lợi được hưởng
- 100% salary and service charge in probation time, full insurance, and 24 hours insurance
- A lot of opportunities for training, development and internal promotion
- Great discount on room rate and F&B for associates, family and friends
- 2 days off/week
Yêu cầu công việc
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
Yêu cầu hồ sơ
- Resume in English
- Please send your CV to our recruitment email.
- For further information, please contact to Human Resources Department at 84 236 398 8999 (HR Ext. 5802)
Công Ty Cổ Phần Khoáng Sản Công Nghiệp Yên Bái thành lập năm 2015 và lên sàn chứng khoán năm 2018 hiện nay là Công ty hàng đầu thế giới về sản phẩm bột đá CaC03. Hiện nay sản phẩm của YBM có mặt trên cả ba miền Bắc – Trung – Nam và xuất khẩu hơn 70 quốc gia trên thế giới.
Với tiềm lực tài chính mạnh mẽ; Định hướng chiến lược rõ ràng của Ban Lãnh đạo; Tinh thần đoàn kết lao động nỗ lực của tập thể CBCNV; Hệ thống dây chuyền thiết bị hiện đại. Từ đó, YBM đã và đang khẳng định được uy tín, thương hiệu của mình trên thị trường trong và ngoài nước.
Đến với Công ty chúng tôi, bạn sẽ được làm việc trong một môi trường việc làm gắn kết thân thiện, cùng nhau phát triển và chế độ đãi ngộ hợp lý. Chúng tôi đồng hành cùng bạn phát triển thương hiệu YBM ngày một lớn mạnh và thành công hơn nữa.