Navigos ★ 3.3

- Candidate needs to have minimum of 5 years’ experience setting up and support computers in manufacturing and office environment and be able to coach others in consistently delivering service.
- Should have 1 – 3 years of team lead and/or supervisory experience
- Business fluency in English and Vietnamese, spoken and written, is required
- 3+ years of experience in one or more of the following:
o Demonstrated experience leading deployment activities
o Demonstrated experience with deployment activities
o Demonstrated experience with service or support operations
o Familiarity with SOX compliance activities and controls
o Leadership experience with service desk functions and execution
o Formal training and real-world experience with ITIL terminology and processes
o Demonstrated leadership in medium sized IT teams (8-10 people), preferably in distributed environments (local as well as remote offices)
o Experience supporting new / expanded office environments
o Experience leading and managing ticket system and incident process, Remedy a plus